What does an inspectorate do when it can’t inspect?

Six weeks after lockdown and the sudden end of inspections, and five weeks after Ofsted mooted a mass redeployment of staff, JL Dutaut finds out what the inspectors have been up to

It’s now six weeks since “business as usual” came to an abrupt end for Ofsted.

Yet just last week, chief inspector Amanda Spielman admitted to the education select committee that a “considerable number” of her staff were “less than fully occupied”. Cue rumblings of criticism among the profession. But what is the inspectorate to do when its primary function is deemed inappropriate?

Perhaps better to ask what it is that Ofsted staff and inspectors are doing at this time of national crisis. It is five weeks, after all, since Paul Joyce, its deputy director for further education and skills (FES), said Ofsted was working with the Department for Education to redeploy its staff, including as support providers if needed.

And, acknowledging that “under-occupation” is a fact for many so far, what is it that schools would like them to be doing? (It’s worth noting, however, that inspections haven’t stopped altogether. They will also resume, which means the organisation has to avoid conflicts of interest, not only now but in the future.)

According to Karen Shepperson, the inspectorate’s director for people and operations, the decision was made early on “to do whatever we could to support the wider government effort, while maintaining our independence on the few emergency inspections we’ve had to do (in the social care space)”.

Most redeployment is happening in-house. About a third of Ofsted’s 1,700 staff are “fully occupied with the day job or our own emergency response”, she says.

The bulk of the rest, who have been reassigned, are helping other government departments and working through local authorities, who have been tasked by DfE to coordinate local responses. Ninety-five are supporting the Department of Health and Social Care; 240 are supporting the Department of Work and Pensions; 20 are with the DfE. A further 240 are or will soon be supporting 105 local authorities (LAs).

Other redeployments bring the total to some 700 of the 1,200 or so available (see infographic). Of those, few are working in colleges. Ten, for example, are working with Star Academies, but even that work is limited to supporting Starline, a national parent helpline for home learning. About 500 remain “under-occupied”. Why aren’t they in schools?

As the Facebook relationship status goes, it’s complicated.

First, as Shepperson says, the DfE directive is for LAs to coordinate local Covid-19 responses. “We have therefore been directing our support mainly through local authorities. If schools and colleges need support they should contact their LA, and if Ofsted can provide that support, then we will.”

Second, while some leaders would like more Ofsted involvement in schools and believe there are positive contributions they could make, others find the idea unpalatable.

Dan Morrow, the chief executive of the Woodland Academy Trust is one of them. For him, Ofsted’s resources are best deployed “continuing to support social care and children’s services as the key foundation to education”. His chief concern is that any involvement with education could over-ride schools’ and colleges’ agency in favour of a centralised model or general groupthink.

Third, even among those who do want Ofsted involvement, it is unclear that there is any consensus as to what that might look like. And even with 500 staff available, Ofsted may not have the expertise and capacity to respond to everyone’s needs. Responding to only some could be seen to create an uneven playing field.

According to Shepperson, demand has been low for Ofsted to support schools and colleges directly. However, her explanation that low staff absence and “a very limited” number of pupils lessens “the need for additional people to work in schools and colleges” seems potentially misleading.

More likely is that the relationship between schools and their inspectorate is such that turning to the latter for support is a non-starter. However, supporters and detractors agree there is a need and an opportunity to “reset the relationship between a teacher and an inspector”.

“There will always be judgments when Ofsted come to inspect,” says Ali Hadawi, the principal of Central Bedfordshire College, “but we’ve got experiences in the past where Ofsted didn’t only inspect.”

For him, there must be a way through the Covid-19 crisis that “uses Ofsted expertise to help improve the quality of learning that our learners are receiving remotely”.

As well as developing curriculum provision, some school leaders are concerned about assessing teaching in a distance learning context, while others are more worried about the effect judgment might have while teachers are learning on the job and vulnerable as a result.

Navigating a channel between these pressures will be a challenge, but few organisations have the resources, networks and leverage Ofsted has to draw together and share best practices system-wide. That surely is a supportive role it ought to be playing.

To an extent, some of that work is beginning to happen. Tracey Fielding, a senior inspector, has been redeployed to work on recovery planning with two local authorities in the southeast. She says that senior HMIs do have a link with local authorities, “but [the Covid response work], increases it on a more individual school level in terms of working with headteachers, for example.

“That whole professional dialogue has really given an insight, both to us at Ofsted and the leaders about how we can have discussions that can be an equal measure of challenge and support.”

As the Covid crisis response changes – with education set to reopen to progressively larger groups of students over an indeterminate period and a return to routine Ofsted inspections unlikely – there is every chance that this work will develop.

As Spielman herself said this week: “Schools can and should be doing what they can, but no, it would be wrong for us to be going around trying to judge that in the absence of any clear expectation. I would like to see us get to a clear expectation of what […] every parent can and should expect of a school, but I don’t think that is going to be simply to have every teacher in front of a camera every day.”

One certainty is that the speed and effectiveness with which it will happen will be in great part determined by the inspectorate’s ability to build trust in its supportive aims and to ensure its staff have the freedom to innovate. Which will mean making mistakes too.

The openness with which it has responded to this feature  is an encouraging sign. The picture may remain unclear as to precisely what an inspectorate does when it isn’t inspecting, but an inspectorate, after all, is made up of inspectors.

As Shepperson says: “This is the greatest challenge the civil service has faced for a generation at least. Many of our staff redeployed across government are supporting the most vulnerable families. We have had an amazing response from [them]”.

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  1. Terry Pearson

    A very interesting and revealing piece. For sure the openness with which Ofsted has responded to this feature is welcome, although in fairness we shouldn’t expect the inspectorate to behave in any other way.

    It may appear, at face value, that Ofsted are responding well to the challenging circumstances yet a close look at the statistics does raise some concerns.

    Around 200 full-time schools HMI work for Ofsted, at a cost of around £1 million pounds per month, and six weeks into this crisis 90% of these highly paid individuals are still under employed. Only 20 schools HMI are providing support to schools, half of which are new starters who have been seconded straight back to their previous employers and all of the other half are taking on call-centre types roles with the Star Academies helpline.

    We might ask if staffing a single academy group helpline is appropriate redeployment for highly qualified and experienced HMI. Whilst many call centre staff across the UK have been laid-off it is not difficult to anticipate that those that haven’t would be delighted to be receiving HMI pay at this time.

    One of the things that is clearly lacking from the inspectorate’s response to this situation is a bit of creative thinking. Surely the most appropriate consideration is how Ofsted resources can be used most effectively during this challenging time. Ofsted has one of the largest databases of empirical findings from classroom and school inspections in the world. Thankfully, Ofsted Inspectors (OIs) and a small number of newly appointed HMI have returned to their schools and are drawing on their knowledge of inspection findings alongside their skills and expertise to support teachers in the rapid development of unprecedented changes to their schools’ curriculum.

    Extraordinary times call for extraordinary action. As we move into the eighth week of the shutdown of schools it really is time for Ofsted to step up to the plate and seriously contemplate how the 180 under employed full-time HMI can make the best use their expertise to support schools in providing a quality experience for their pupils.

  2. Phil Sharp

    I’m not sure it’s just the HMIs who are working significantly less than capacity right now. Many MAT, LA and school staff will be working less than capacity too. Surely these staff should be utilised first before parachuting in the cavalry?

    • Terry Pearson

      Good point to make Phil. But just to clarify, I am not necessarily advocating parachuting HMI in to schools.

      I am noting that as yet Ofsted has not made use of its resources to support schools. The huge data base of inspection findings and the skills and expertise of full-time HMI have been generally unutilised and remained stagnant at a time when teachers and school leaders have had to rapidly reinvent their curriculum. HMI, the nation’s experts in curriculum could have been doing plenty to help ALL schools during this demanding period.

  3. Phil Sharp

    I see your point. And yes, you are most correct. I am sure that the skills of Her Majesty’s inspectors are more refined and simply being a call centre operative.