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Exams regulator calls in Test and Trace firm Sitel to manage public enquiry phone lines

Exams regulator Ofqual is paying £225,000 to an outsourcing company used in the government’s much-criticised Test and Trace system to answer calls from students, parents and teachers. The regulator outsourced its public enquiries lines to Sitel to meet an expected rise in calls. Last year Ofsted staff were deployed to help in the height of […]

Tell us why pupils’ exam grades will be withheld, heads tell Ofqual

Headteachers are demanding Ofqual come clean over why pupils might have exam grades “withheld” this summer. Ofqual’s chair and chief regulator last week warned results could be withheld should an exam board and school not agree on the teacher-assessed grade awarded. We have asked these questions, but have not been able to elicit any further […]

Let schools tell pupils their teacher assessment grades before submission, says exam board

Strict rules forbidding schools from telling pupils their teacher assessment grades should be dropped this year to prevent “sudden surprises” and reduce appeals, an exam board has said. Ofqual proposes that schools should not tell students the grade they have submitted to exam boards this summer. Pupils would instead have an option to appeal after […]